ISO 10002

Akita takes great pride in holding the ISO 10002 certification, which is a testament to our commitment to customer satisfaction and quality service. ISO 10002 is an international standard focused on customer satisfaction and the handling of complaints in a business. This certification indicates that Akita has established a well-defined and effective system to manage and resolve customer complaints efficiently and effectively. ISO 10002 certification requires a company to have a clear and user-friendly process for receiving and addressing customer complaints. This process must be transparent, consistent, and fair, ensuring that all customer feedback is heard, understood, and acted upon promptly. It also requires the company to analyze complaint data to identify trends and underlying issues, enabling continuous improvement in products and services. By adhering to the ISO 10002 standards, Akita demonstrates a customer-focused approach, valuing customer feedback as an essential tool for growth and improvement. This certification reassures our customers that their concerns and feedback are not only welcomed but are also taken seriously, with the aim of enhancing their overall experience and satisfaction with our products and services. In essence, Akita's ISO 10002 certification is a promise of our dedication to excellence in customer service, ensuring that every interaction with us is positive, productive, and satisfying.